====== Support Policy ======

Support for 68 Classifieds is handled exclusively through our Technical Support Forums. Our dedicated Technical Support Specialists and our development team monitor these forums and will help resolve any posted issues as quickly as possible. Please read the Getting Help section below before posting a support request.

Please do not email or private message the staff directly. The best way to get your issue addressed is to follow the guidelines above so the whole team has a chance to review the issue.

===== What is covered under support =====

Below is a list of items that are covered under normal technical support

  * Helping confirm and fix Bugs
  * Giving general advice on how to do a task
  * Giving help understanding functionality

===== What is not covered =====

Below is a list of items that are NOT covered under technical support

  * Debugging code you or a third party created
  * Creating custom code.
  * Adding custom code.
  * Installing or Upgrading with out purchasing the installation service.

<note important>
**Please Note** - With the number of customers we have it is impossible for us to debug any custom code you created.
</note>

===== Getting Help =====

**Search First!**
The first step in finding an answer is to search first. This allows you to find questions that have already been answered and keeps other forum members from having to type the same thing twice.

**Ask Second**
If you are unable to find a suitable answer by searching please ask you question in the proper forum. Our forums are broken down by versions. So you will need to know what version you are currently running and also include it in your post.

Here are some other things to keep in mind when asking for help:

  = Be Nice  : By being courteous you will have a better chance at getting your question answered. If someone finds you rude the chances of them helping you in the future is minimum.
  = Be Descriptive  : Try to make the title and description as descriptive as possible. This helps us better understand your problems and will make giving you an answer easier.
  = Be Thorough  : If you are having a layout problem please include a URL or any other information that we would need in answering your question. Please do not post questions like my site is messed up without giving us details of what you did.
  = Be Patient  : The staff at 68 Classifieds and our forums do not live on the forums although it does seem like it at times. Sometimes some one may not be available to answer your question. If it has been a day and no one has responded you can reply to the initial post.
  = Be Understanding  : Please understand we want to help everyone. Questions about 68 Classifieds comes before any modifications support.
  = Post in the right forum  : We offer many different categories in our forums. If you need a modification post in that section. If you are having difficulties with a layout post in there.
  = Don't Duplicate  : Please only post your question in one forum.
  = Follow Up  : If you have asked a question and later found the answer on your own please follow up and post the answer. This helps others who may have the same issue.
  = No Spam  : Do not post spam in our forums. If you do you will be banned and not able to use them in the future.